Terms of service. Last updated 14 September 2026.

These terms govern your use of the ENVRT platform and related services, including the website at envrt.com, the brand dashboard at dashboard.envrt.com, public Digital Product Passport pages at dpp.envrt.com, and hosted reports at reports.envrt.com.

By creating an account, subscribing to a plan, accepting an invitation, or simply browsing or accessing any part of our Services, you agree to these terms. These terms apply equally to all users, including paying subscribers, free trial or pilot users, admin users, and anonymous visitors to our websites and public DPP pages. If you are using the Services on behalf of an organisation, you confirm that you have authority to bind that organisation to these terms.

We may update these terms from time to time. See section 18 for details on how we communicate changes.

Key definitions

• "Services" means the ENVRT platform, dashboards, DPP hosting, report hosting, APIs, and related tools provided by us.
• "Customer" or "Brand" means the organisation that has subscribed to or contracted for the Services.
• "User" means any individual who accesses the Services, whether as a brand team member, supplier representative, or visitor.
• "DPP" means a Digital Product Passport page generated through the platform.
• "Content" means any data, text, images, or other materials uploaded to or entered into the platform by a Customer or User.
• "Evidence" means documents, PDFs, images, or other files uploaded as supporting evidence within the dashboard.
• "Outputs" means any modelled metrics, estimates, visualisations, or reports generated by the platform based on Content.

Access to the dashboard requires an account. Users must be authorised by a Customer to access that Customer's workspace.

• You are responsible for keeping your login credentials secure.
• You must notify us promptly if you become aware of any unauthorised use of your account.
• We may suspend or restrict access to accounts in cases of suspected misuse, security concerns, or non-payment. Where possible, we will provide notice before doing so.

ENVRT provides:

• Brand dashboards for managing product data, supply chain information, and evidence
• Data collection forms for gathering inputs from brands and suppliers
• Generated Outputs, including modelled lifecycle metrics (such as CO2e and water scarcity estimates) and transparency visualisations
• Hosted public DPP pages
• Hosted reports

Outputs are modelled estimates. They are generated from the data available at the time of calculation. Their accuracy depends on the quality and completeness of the inputs provided. See section 11 for important disclaimers.

We may add, modify, or discontinue features over time as we improve the platform. Where changes are material, we will communicate them to account owners.

Your data

You warrant that you have taken reasonable steps to ensure that the Customer Data and Product Data you supply to ENVRT are accurate, complete and not misleading in all material respects; that you have the necessary rights and lawful basis to provide that information to ENVRT, including any data provided by or on behalf of your supply chain; and that you will promptly notify ENVRT if you become aware that information used to generate an Output is materially inaccurate, incomplete or out of date.

ENVRT may rely on Customer Data and Product Data in generating the Services and Outputs and is not required independently to audit or verify that information unless expressly agreed otherwise in writing.

Content and Outputs

You control and remain responsible for Customer Content: the product and supply chain information and images you supply or approve for publication. ENVRT is responsible for generating ENVRT Outputs, the calculations, modelled metrics, methodological classifications and visualisations, in accordance with its then-current methodology from the information available to it. You must review Product Data and other Customer Content for material accuracy before publication and notify ENVRT promptly of any material error.

You remain responsible for determining whether and how you use Outputs in product claims, advertising, regulatory submissions or other communications, including statements on product labels and public DPP pages, and for ensuring that your own use complies with applicable law in the markets in which those communications are made.

Indemnity

You shall indemnify ENVRT against third-party claims, proceedings and reasonable external costs to the extent arising from: (a) materially inaccurate, misleading or unlawfully supplied Customer Data; (b) your breach of your warranties concerning Customer Data or Content; or (c) an environmental, product or marketing claim made by you which materially misstates or goes beyond the applicable ENVRT Output, except to the extent that the relevant claim, loss or liability was caused by ENVRT's own breach, negligence, wilful misconduct or materially inaccurate calculation.

DPP pages hosted at dpp.envrt.com may be accessed by anyone with the link or QR code. They are public by design.

• We are not responsible for how third parties access, interpret, or use information displayed on public DPP pages.
• Brands must ensure that public DPP content is not misleading. It is the Brand's responsibility to review disclosures for accuracy before publishing.
• Quantified environmental results on a public DPP page are shown with their calculation date, methodology version and lifecycle boundary. A passport calculated under an earlier methodology version is not restated as if it had been generated under a later one.

Evidence and internal supplier documents uploaded through the dashboard are private by default. We apply access controls to restrict who can view this data.

While we take reasonable steps to protect private data, no system is completely secure. We do not guarantee absolute security. See our Privacy policy for details on how we process, retain and protect personal data.

If you connect a Shopify store to the Services, the version of ENVRT's Data Processing Agreement affirmatively accepted by an authorised user in connection with that store is incorporated into these terms and governs ENVRT's processing of Personal Data on your behalf through the Shopify Integration.

Enterprise agreements may include additional confidentiality terms where applicable.

We collect anonymous usage data across the platform to improve our services, monitor performance, and understand how the platform is used. This section summarises what we collect. For full details, see our Privacy policy.

Public DPP pages

We collect anonymous view data on public Digital Product Passport pages. This includes page path, referrer URL, UTM parameters, device type, screen resolution, browser language and approximate location (country, region and city derived from server-side request headers). We do not store IP addresses, use cookies, use localStorage fingerprinting or perform any cross-site tracking on DPP pages.

Marketing website

We collect anonymous analytics on envrt.com using a lightweight first-party beacon. This includes page path, referrer URL, UTM parameters, device type, screen resolution, browser language, approximate location (from server-side request headers), scroll depth, and time on page. Sessions are grouped using a sessionStorage identifier that is automatically cleared when the browser tab is closed. Our first-party beacon does not use cookies, localStorage fingerprinting or cross-site tracking. If you accept optional analytics via the cookie banner, we also load Google Analytics 4 (GA4) with IP anonymisation enabled.

Dashboard

For authenticated users on the brand dashboard, we collect usage data associated with the user's account. This includes page path, page title, session identifier (sessionStorage, cleared on tab close), time on page, scroll depth, device type, screen resolution, browser language, approximate location (from server-side request headers), and navigation flow. This data is used for product improvement and to support the services we provide to our customers.

What we do not do

• We do not use advertising pixels, retargeting tools or cross-site tracking anywhere on the platform. The only third-party analytics script we load is Google Analytics 4 on envrt.com, and only with your explicit consent via the cookie banner.
• We do not store IP addresses in our analytics data.
• Our first-party analytics do not use cookies or localStorage. Session grouping relies solely on sessionStorage, which is cleared when the browser tab is closed.
• We do not perform cross-site tracking or share analytics data with third parties for advertising purposes.
• Approximate geographic location is derived from server-side request headers provided by our hosting infrastructure, not from GPS, IP geolocation databases, or device-level location services.

The legal basis for this data collection is legitimate interest under GDPR Article 6(1)(f). We use first-party product analytics to improve the platform, monitor reliability, and understand usage patterns. For authenticated dashboard users, analytics also fall within the scope of the existing contractual relationship. By using any part of the Services, you acknowledge and accept these data collection practices.

When using the Services, you must not:

• Use the Services for any unlawful purpose or in violation of any applicable law or regulation
• Upload Content that infringes the intellectual property or privacy rights of others
• Distribute malware, viruses, or any other harmful code through the platform
• Scrape, crawl, or extract data from the Services in a way that disrupts or degrades the platform for others
• Attempt to reverse engineer, decompile, or disassemble any part of the platform
• Interfere with the operation of the Services or bypass access controls

Your content

You retain ownership of all Content and Evidence you upload to the platform. By uploading Content, you grant ENVRT a limited licence to host, process and display it as necessary to provide the Services. That licence, including the use of your trade marks, images and supplied Product Data, survives termination solely to the extent necessary to continue hosting a Digital Product Passport you authorised for publication, for as long as it remains published under section 14.

Our platform

ENVRT retains ownership of the platform, software, documentation, templates, site design, and all other materials we create. Nothing in these terms transfers ownership of our intellectual property to you.

Licence to use

During your active subscription, we grant you a limited, non-exclusive, non-transferable licence to use the Services in accordance with these terms.

Embeddable widgets and branding

If you use embeddable widgets, QR code assets, or other materials provided by ENVRT, you must use them in accordance with any guidelines we provide. "Powered by ENVRT" branding may appear on public pages and widgets unless otherwise agreed.

• Fees for the Services are set out in your order form, invoice, or on our pricing page.
• All fees are exclusive of applicable taxes unless stated otherwise.
• Late payment may result in suspension of access to the Services. We will provide reasonable notice before suspending for non-payment.
• Refunds are handled as set out in your order form or as required by applicable law.

Self-serve subscriptions

Where you subscribe to a plan through our website, the following additional terms apply:

• Payments are processed securely by Stripe. ENVRT does not store your card details. All payment data is handled in accordance with Stripe's security and privacy policies.
• Subscriptions are billed on a recurring basis (monthly or annually, depending on the plan selected at checkout).
• Monthly plans can be cancelled at any time and end at the close of the current billing period. Annual plans are paid upfront for a 12 month term at a discount and run to the end of that term.
• If a scheduled payment fails, we will retry the charge in accordance with our payment provider's retry policy (typically up to 4 attempts within 7 days). If all retry attempts fail, your subscription may be marked as overdue and access to the Services may be restricted until payment is resolved.
• You may update your payment method or billing details through the Stripe customer portal. A link can be provided on request.
• Pricing is displayed in the currency selected at checkout. Where a price is not available in the selected currency, we may charge in GBP at the equivalent rate.

Shopify App Store subscriptions

Where you subscribe through the Shopify App Store, charges for the applicable ENVRT plan are processed through Shopify using Shopify App Pricing or another Shopify-provided billing mechanism. Those charges appear through your Shopify account and are processed in accordance with the applicable Shopify billing arrangements, which remain subject to your separate agreement with Shopify. ENVRT does not receive or store your payment-card details in connection with Shopify-billed subscriptions.

Where you have an existing direct subscription with ENVRT before connecting Shopify, ENVRT may continue to invoice or charge that subscription through ENVRT's existing payment arrangements.

Pilot plans

A pilot plan runs for 90 days from activation. ENVRT may extend it in writing at its discretion. A pilot does not convert into a paid plan unless you affirmatively choose one. At expiry, dashboard access may be withdrawn or made read-only unless you convert. Passports published during a pilot are treated as set out in section 14.

Lifecycle assessments, environmental metrics, scores, Digital Product Passport information and other Outputs generated by ENVRT are modelled outputs produced using Customer Data, applicable datasets, methodological assumptions and system boundaries in force at the time of calculation. Unless expressly stated otherwise, Outputs are estimates and do not constitute certification, independent verification of the underlying Customer Data, regulatory approval or legal advice. They are provided for informational and decision-support purposes.

• Outputs do not constitute legal advice, certification, audit opinions, or formal assurance of any kind.
• We do not represent that Outputs will be accepted by any particular regulator, standard body, or third party.
• To the extent permitted by law, the Services are provided "as is" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or accuracy.

We work to make the platform as useful and reliable as possible, but we do not guarantee that the platform will always be error-free or uninterrupted.

Verification levels

Outputs may include verification labels such as "declared", "modelled", "validated", or "verified" to describe the basis of individual data points within a product's supply chain. These labels reflect the nature and quality of the supporting evidence available at the time of assessment. "Declared" and "modelled" indicate that the data was provided by the brand or derived from secondary sources and industry databases. "Validated" indicates that ENVRT has reviewed available supporting evidence, which may include supplier engagement and cross-referencing against known data sources, but this does not constitute formal third-party certification. "Verified" indicates that the data has been independently verified by a qualified third party. ENVRT does not independently verify the accuracy of data provided by brands or their supply chains. Brands are responsible for ensuring that the information they provide is accurate and supportable. Consumers viewing Digital Product Passport pages should be aware that the environmental data presented is based on the best available information at the time of assessment and may be subject to change as new data becomes available.

Methodology

ENVRT's lifecycle modelling methodology is aligned with recognised frameworks including ISO 14040/14044 and the EU Product Environmental Footprint Category Rules (PEFCR) for apparel and footwear. "Aligned with" means the methodology follows the principles and structure of these standards. It does not mean that ENVRT's methodology, platform, or Outputs have been independently certified, accredited, or audited against these standards by a third-party body.

To the maximum extent permitted by applicable law:

• We are not liable for any indirect, incidental, consequential, or special losses, including loss of profits, revenue, data, or business opportunity, arising from your use of the Services.
• Subject to the exclusions below, ENVRT's total aggregate liability arising out of or in connection with the Services, these terms, any applicable order form and any Data Processing Agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the greater of: (a) £5,000; and (b) the fees paid or payable by you for the Services in the 12 months immediately preceding the event giving rise to the claim. Claims arising from the same or substantially the same facts or circumstances are treated as a single claim.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability which cannot lawfully be excluded or limited.

We aim to keep the Services available, but they may be temporarily unavailable during scheduled maintenance, updates, or unexpected outages.

We do not offer a specific uptime commitment unless agreed in writing as part of a separate service-level agreement.

These terms take effect when you create an account or sign an order form with us. They remain in effect for the duration of your subscription or until terminated.

• Monthly subscriptions may be cancelled at any time, taking effect at the end of the current billing period. Annual subscriptions run to the end of the paid term (see section 10).
• Either party may terminate for material breach if the breach is not remedied within a reasonable period after written notice.
• We may terminate or suspend access for misuse, security risks, or continued non-payment.
• On termination, your access to the dashboard will be removed. We will provide a reasonable window (30 days) for you to export your data.
• After the export window, we will delete or anonymise your data in line with our Privacy policy, unless we are required to retain it by law.
• Published Digital Product Passports are treated separately from dashboard data, because they are public pages your customers and regulators may rely on. They stay live at their URLs for as long as you hold an active plan. If your plan ends, we will keep them live for at least 90 days and give you written notice and a machine-readable export before withdrawing hosting. You may ask us to remove them sooner, and we will action that within 10 working days.
• Passports published during a pilot may remain publicly available after the pilot expires in an archived, read-only state. ENVRT retains the right to remove, suspend or correct any published passport where reasonably necessary because of illegality, materially inaccurate information, an intellectual property or privacy complaint, a security requirement, your removal request, technical discontinuation or closure of the relevant hosting service.
• You remain the party responsible for your products under the Ecodesign for Sustainable Products Regulation and any successor rules, including any obligation to keep passport data available through a service provider. ENVRT is not the economic operator, does not place products on the market and does not assume those obligations on your behalf.

We use third-party providers for hosting, storage, authentication, analytics, and other infrastructure. We are not responsible for outages, errors, or data loss caused by events beyond our reasonable control, including failures of third-party services.

We may update, modify, or add new features to the Services over time. We may also update documentation and help materials.

Where changes are material, we will aim to communicate them to account owners in advance. Continued use of the Services after changes take effect constitutes acceptance of those changes.

These terms are governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have a concern, we encourage you to contact us first so we can try to resolve it informally. See section 19 for contact details.

We may revise these terms from time to time. When we make changes, we will update the "Last updated" date at the top of this page.

For significant changes, we will notify account holders by email or through the dashboard. If you do not agree with the revised terms, you may stop using the Services and close your account.

If you have questions about these terms, contact us at:

info@envrt.com

ENVRT Ltd, United Kingdom.

Related: Privacy policy.